Houston Community Blog

Register for the Annual HDI Houston Awards dinner featuring Ric Mims! Topic : The Philosophy of Customer Service Customer service is incredibly important to any business. A customer service philosophy is a focused mindset that comes from ...

HDI has released a quick, new video to help you and your boss understand the value of your HDI membership. Join and become the leader we know you can be.

Reports of support’s impending death have been greatly exaggerated. (Hat tip to Mark Twain.) by  Roy Atkinson   December 28, 2017  Technical support is not going away anytime soon. I’ve lost track of how many times I’ve written that, ...