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28 Cities Planning to Hire Technology Professionals in the First Half of 2019
By
Robin Stone-Loftin
posted
8 days ago
0
Like
28 Cities Planning to Hire Technology Professionals in the First Half of 2019 Robert Half Technology surveyed 2,800 IT technology leaders in the U.S. to learn more about their hiring plans, what skills are in urgent demand for their teams and their ...
0 comments
Looking forward to the February HDI Houston meeting!
By
Robin Stone-Loftin
posted
14 days ago
0
Like
Metrics ALWAYS a struggle in my world. Project managers have it easier there are more tried and true standards but what do we measure for Service Delivery? How do we understand where we are and what are the pain points? SO happy to see the HDI February ...
0 comments
Thank you for attending January's HDI Houston Meeting
By
Robin Stone-Loftin
posted
27 days ago
0
Like
Thank you, Robert Vaughn and Robert Half, for the insightful presentation on digital do’s and don’ts in the workplace! It’s good to be reminded of best practices in soft skills as we tend to concentrate on our more technical value add. Looking ...
0 comments
Top jobs for 2019...
By
Robin Stone-Loftin
posted
01-16-2019
0
Like
I noticed the list of top jobs for 2019 and SOFTWARE DEVELOPER was # ONE! It’s been a long time since US based companies have hired developers in house in such numbers and paid them top wages. So happy to see the trend shift as I know my company ...
0 comments
What HDI means to me.
By
Anthony Orr
posted
01-16-2019
0
Like
There is no better feeling than the feelings of helping another person and the feeling of achieving a personal goal in life. The key word is "Help" as in Help Desk Institute. Although, HDI is more than its acronym. The people that are apart of this ...
0 comments
Looking forward to our upcoming meeting...
By
Robin Stone-Loftin
posted
01-09-2019
2
Like
Preeti Burns
Anthony Orr
Looking forward to our upcoming meeting as I am realizing there is a robust set of training on Business Etiquette offered by everyone from well-recognized training providers to Linkedin Learning videos. As I browsed the topics I realized even someone ...
0 comments
A New Year Resolution, by Priscilla Smith
By
Robin Stone-Loftin
posted
01-07-2019
1
Like
Anthony Orr
In reflecting on the new year and new ways of working at my company, I have to consider how ITIL will continue to merge and work with Agile process and how this will create a DevOps environment development and operations can work with and appreciate. ...
0 comments
2018 Award Winners
By
Robin Stone-Loftin
posted
12-19-2018
1
Like
Anthony Orr
We are excited to announce the nominees and winners of the HDI Houston 2018 awards! Congratulations Yosha Calvin, Houston ISD - Analyst of the year Jesse Yoho, Ironedge Group - Analyst of the year finalist Travis Dozier, Exxon Mobil ...
0 comments
Our KCS Journey...
By
Robin Stone-Loftin
posted
12-15-2018
1
Like
Anthony Orr
Our KCS journey… The story of a Technology Departments Knowledge Centered Service journey. Technology support is tough! It takes a specific type of person to navigate the personalities, constant changes, and ups ...
0 comments
The Philosophy of Customer Service
By
Robin Stone-Loftin
posted
12-03-2018
1
Like
Anthony Orr
Register for the Annual HDI Houston Awards dinner featuring Ric Mims! Topic : The Philosophy of Customer Service Customer service is incredibly important to any business. A customer service philosophy is a focused mindset that comes from ...
0 comments
HDI - Where the best and brightest become leaders
By
Tina Baugh
posted
09-04-2018
1
Like
Anthony Orr
HDI has released a quick, new video to help you and your boss understand the value of your HDI membership. Join and become the leader we know you can be.
0 comments
2017 Another Year Support Didnt Vanish
By
Kerri Kramer
posted
01-02-2018
1
Like
Anthony Orr
Reports of support’s impending death have been greatly exaggerated. (Hat tip to Mark Twain.) by Roy Atkinson December 28, 2017 Technical support is not going away anytime soon. I’ve lost track of how many times I’ve written that, ...
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