Houston Community Blog

May 2019 HDI Houston Chapter Meeting

By Robin Stone-Loftin posted 04-30-2019
Join us on  Wednesday, May 22, 2019 , at the May HDI Houston Chapter Meeting to learn about Knowledge Centered Service! Learn why HISD IT loves Knowledge Centered Service (KCS) and why you'll love it too! Session Overview: A case study of Knowledge ...
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April | HDI Houston Meeting

By Robin Stone-Loftin posted 04-03-2019
Join us on Thursday, April 25, 2019 , at the April HDI Houston Chapter Meeting to learn more about Agile initiatives, embracing current DevOps, and new ITIL recommendations.  Our guest speaker is Anthony Orr. For more than thirty years, ...
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Gartner positions TEKsystems on Magic Quadrant

By Robin Stone-Loftin posted 03-19-2019
A note from one of our fabulous sponsors! Gartner positions TEKsystems on Magic Quadrant Have you heard the news yet? I’m thrilled to share that TEKsystems has been named to Gartner’s 2019 Magic Quadrant ...
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February Chapter Meeting

By Robin Stone-Loftin posted 03-02-2019
Thank you for joining us at the February HDI Houston meeting. It was a great learning and networking opportunity, and we look forward to seeing you all again soon. Thank you IronEdge for providing an insightful session on Metrics we love for Service ...
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28 Cities Planning to Hire Technology Professionals in the First Half of 2019

By Robin Stone-Loftin posted 02-13-2019
28 Cities Planning to Hire Technology Professionals in the First Half of 2019 Robert Half Technology surveyed 2,800 IT technology leaders in the U.S. to learn more about their hiring plans, what skills are in urgent demand for their teams and their ...
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Looking forward to the February HDI Houston meeting!

By Robin Stone-Loftin posted 02-07-2019
Metrics ALWAYS a struggle in my world.  Project managers have it easier there are more tried and true standards but what do we measure for Service Delivery?  How do we understand where we are and what are the pain points?  SO happy to see the HDI February ...
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Thank you for attending January's HDI Houston Meeting

By Robin Stone-Loftin posted 01-25-2019
Thank you, Robert Vaughn and Robert Half, for the insightful presentation on digital do’s and don’ts in the workplace!  It’s good to be reminded of best practices in soft skills as we tend to concentrate on our more technical value add.  Looking ...
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Top jobs for 2019...

By Robin Stone-Loftin posted 01-16-2019
I noticed the list of top jobs for 2019 and SOFTWARE DEVELOPER was # ONE!  It’s been a long time since US based companies have hired developers in house in such numbers and paid them top wages.  So happy to see the trend shift as I know my company ...
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What HDI means to me.

By anthony orr posted 01-16-2019
There is no better feeling than the feelings of helping another person and the feeling of achieving a personal goal in life. The key word is "Help" as in Help Desk Institute. Although, HDI is more than its acronym. The people that are apart of this ...
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Looking forward to our upcoming meeting...

By Robin Stone-Loftin posted 01-09-2019
Looking forward to our upcoming meeting as I am realizing there is a robust set of training on Business Etiquette offered by everyone from well-recognized training providers to Linkedin Learning videos.  As I browsed the topics I realized even someone ...
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A New Year Resolution, by Priscilla Smith

By Robin Stone-Loftin posted 01-07-2019
In reflecting on the new year and new ways of working at my company, I have to consider how ITIL will continue to merge and work with Agile process and how this will create a DevOps environment development and operations can work with and appreciate.  ...
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2018 Award Winners

By Robin Stone-Loftin posted 12-19-2018
We are excited to announce the nominees and winners of the HDI Houston 2018 awards! Congratulations Yosha Calvin, Houston ISD - Analyst of the year Jesse Yoho, Ironedge Group - Analyst of the year finalist Travis Dozier, Exxon Mobil ...
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Our KCS Journey...

By Robin Stone-Loftin posted 12-15-2018
Our KCS journey… The story of a Technology Departments Knowledge Centered Service journey. Technology support is tough! It takes a specific type of person to navigate the personalities, constant changes, and ups ...
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The Philosophy of Customer Service

By Robin Stone-Loftin posted 12-03-2018
Register for the Annual HDI Houston Awards dinner featuring Ric Mims! Topic : The Philosophy of Customer Service Customer service is incredibly important to any business. A customer service philosophy is a focused mindset that comes from ...
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HDI - Where the best and brightest become leaders

By Tina Baugh posted 09-04-2018
HDI has released a quick, new video to help you and your boss understand the value of your HDI membership. Join and become the leader we know you can be.
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2017 Another Year Support Didnt Vanish

By Kerri Kramer posted 01-02-2018
Reports of support’s impending death have been greatly exaggerated. (Hat tip to Mark Twain.) by  Roy Atkinson   December 28, 2017  Technical support is not going away anytime soon. I’ve lost track of how many times I’ve written that, ...
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