Houston Community Blog

28 Cities Planning to Hire Technology Professionals in the First Half of 2019 Robert Half Technology surveyed 2,800 IT technology leaders in the U.S. to learn more about their hiring plans, what skills are in urgent demand for their teams and their ...
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Metrics ALWAYS a struggle in my world.  Project managers have it easier there are more tried and true standards but what do we measure for Service Delivery?  How do we understand where we are and what are the pain points?  SO happy to see the HDI February ...
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Thank you, Robert Vaughn and Robert Half, for the insightful presentation on digital do’s and don’ts in the workplace!  It’s good to be reminded of best practices in soft skills as we tend to concentrate on our more technical value add.  Looking ...
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I noticed the list of top jobs for 2019 and SOFTWARE DEVELOPER was # ONE!  It’s been a long time since US based companies have hired developers in house in such numbers and paid them top wages.  So happy to see the trend shift as I know my company ...
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What HDI means to me.

There is no better feeling than the feelings of helping another person and the feeling of achieving a personal goal in life. The key word is "Help" as in Help Desk Institute. Although, HDI is more than its acronym. The people that are apart of this ...
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Looking forward to our upcoming meeting as I am realizing there is a robust set of training on Business Etiquette offered by everyone from well-recognized training providers to Linkedin Learning videos.  As I browsed the topics I realized even someone ...
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In reflecting on the new year and new ways of working at my company, I have to consider how ITIL will continue to merge and work with Agile process and how this will create a DevOps environment development and operations can work with and appreciate.  ...
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2018 Award Winners

We are excited to announce the nominees and winners of the HDI Houston 2018 awards! Congratulations Yosha Calvin, Houston ISD - Analyst of the year Jesse Yoho, Ironedge Group - Analyst of the year finalist Travis Dozier, Exxon Mobil ...
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Our KCS Journey...

Our KCS journey… The story of a Technology Departments Knowledge Centered Service journey. Technology support is tough! It takes a specific type of person to navigate the personalities, constant changes, and ups ...
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Register for the Annual HDI Houston Awards dinner featuring Ric Mims! Topic : The Philosophy of Customer Service Customer service is incredibly important to any business. A customer service philosophy is a focused mindset that comes from ...
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HDI has released a quick, new video to help you and your boss understand the value of your HDI membership. Join and become the leader we know you can be.
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Reports of support’s impending death have been greatly exaggerated. (Hat tip to Mark Twain.) by  Roy Atkinson   December 28, 2017  Technical support is not going away anytime soon. I’ve lost track of how many times I’ve written that, ...
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